My Cybercafe's journey history 3

End of year 2008, I joined MOL AccessPortal Berhad and in charged one of its department "iCafe" that was his Cybercafe called Friendster iCafe at 9 floor Berjaya Times Square. Previously its called MOLiCafe, we did re-branding since July' 2010 that was after MOL bought Friendster.

For a Cybercafe business's point of view, Friendster iCafe is located in a very special place. It is very challenging because it was facing many limitation, in term of pushing the sales.

What is the LIMITATION ? Why i am willing to take it ? How am i doing ? How could i solve the problems ?

TO BE CONTINUES.........

My Cybercafe's journey history 2

My Fantastic Memorise, From its Franchise's outlet expansion began; from 3 outlets until one of largest Cybercafe group in Malaysia, I spend 4 years in IMAX Cybercafe Group to make the goal real.

IMAX is wonderful opportunity for me to drive my proven record of multi-branches business development (knowledges and skills), to develop and expand the business with zero example.

When I was joining IMAX, it just started to launch its franchise program. I designed the system for whole program, that was included the franchised proposal, marketing strategies, daily operation, event organization, HR recruitment & training and Top management.

I almost travelled around the branches every week, to make sure everything under control and in progress. Meeting and discussion with the existing Franchisee and approached the potential Franchisee.

After a potential Franchisee confirmed the program, some procedures had start on and decided :
1. Location
2. Investment payment plan
3. Licences
4. Renovation
5. Computers hardware and software
6. Staffs recruitment
7. Marketing preparation
8. Event planning
9. Documentation ready
10. date of Open day

After Launching / Open day, I had to make sure the business fine :
1. Staff's discipline, job scope, job responsibility, knowledges and skills
2. Daily operation, documents flow, reporting
3. Cash control and monthly expenses management
4. Weekly meeting and problem solving
5. Sport checking and appointment meeting with the head of branch
6. Marketing survey and long term planning
7. Sales monitoring and analyst
8. Event planning and organising
9. Staff Counselling and motivation
10. Result oriented, fulfil KPI and SOP, Goals setting.

I felt so happy to handle the jobs and responsibilities, this 4 years was so exciting and challenging. I got a lot of fantastic experiences here because the problems made me growth. even thought zero example for me to follow in this industry, but finally to prove my designed system is work even until today.

Friendster iCafe (Internet/Cybercafe) Malaysia

Welcome to Frienster iCafé, the internet Café that delivers a quality experience!

Friendster iCafé is a fantastic and latest Concept business, previously known as MOL iCafe, is just like the Friendster social network- a place where friends meet, hang out, network, and of course play games together. Visitors can surf the Internet, play online, LAN & mini games, email, blog and more! 

80 high performance workstations that are networked together allow for action-packed multiplayer gaming in a warm and relaxed setting. 

Friendster iCafé offers state-of-the-art technology for folks who want to get online to check email and catch up with friends on Friendster or Facebook. Friendster iCafé is located at Lot 09-77, 78, 79 & 09-100, Level 9, Berjaya Times Square, No.1, Jalan Imbi, 55100 Kuala Lumpur, Malaysia. 

Malaysia Cybercafe

Malaysia Population from 18.4 million in year 1991 until 28.3 million in year 2010.

Malaysia Economic (GDP) from 44,024 billion USD in year 1991 until 237,803 billion USD in year 2010

At this duration period from year 1991 until year 2010 (19 years)
Cybercafe's industry growth up from few until nowadays over 4000 outlets around Malaysia.

That is mean that economic and population growth up then Cyebercafe's industry growth up as well.

The same situation, also happen in other countries such as Korea, Japan, China etc.

Why ? because it is a trend... it will keep on extend its number

INTERNET became social life of people, it is one of the important tools to reach and communication with other people, and doing business with other people. There still have possibility that we do not have any access to the internet when we need it. This is where Cybercafe is born to provide alternative connectivity.

TECHNOLOGY advanced is always show on and through here to approach the people, specially in the game industry. People preferred to gather a group of their friends, hang out here with advanced game play.


SERVICE improved, in term of customer service and environment. It is getting better and professional way.
the operator under well trained for customer servicing, build up their company image.
the facilities provided getting better as well, such as sofa chair, clean and air-condition place, high performance computers, high speed broadband network etc.

CHARGES is lower than others, in term of equivalent standard entertainment in Malaysia.
People will stayed longer hours and paid the visit regularly, that's the reason; when economic crisis, Cybercafe business won't easily dead.

 ADVANTAGES of the business and Operation Simplified
. one time investment, monthly rolling budget very low
. no stock liability
. monthly expenses low
. cash collection everyday
. maintenance fees low
. simple accounting

How do run a Successful Cybercafe ?

I was a Manager of MOL which is the largest of online payment portal in Malaysia. Its business already extended to world wide and even bought the Friendster in year 2010.

I was the person to in charge one of its department which was called MOLiCafe, It was a beautiful Cybercafe in Malaysia.

I love Cybercafe, Would you like to know the way of running a Successful Cybercafe ?

SUCCESS is mean to make high profits and business long term...

Many people may ask ..

What is actually Cybercafe Business ?
Are they really make good profits ?
How do daily run a Successful Cybercafe ?
Why some of them LOST or CLOSED UP ?
What is the secret of a Successful Cybercafe ?

BUT Many people may try ..

Based on their past experience of other business, to run a cybercafe..
Followed other cybercafe style and only based on what they see, to run a cybercafe ..
Listened their unprofessional friend's opinions to choose the hardware or software...
They were thinking the customers will automatic walked in without any proper Marketing...
Run a Cybercafe is easy and simple, no need a plan ..
No need well Maintenance and then could easily the investment return ..

then what will happen..........................they were easily to get lose

Cybercafe in Malaysia

What is the "Cybercafe" ? Any body really know about that ? Do you understand its business style in Malaysia ? it can be make profits or lose, ROI can be make it within a year or after few years.....depend on your skills...

I have a dream...... to build up the perfect concept of Cybercafe in Malaysia; beautiful, grand, healthy, comfortable, friendly, happy and educated environment. Sure people will like it and to be a hot place.

is that really can be done ?

YES, I have a wonderful plan, I have wonderful experience, I have strong feeling and I have the mission.

I know how ..... I have many years of working experience in this industry, from small group to grow up and  become big group of Cybercafe.

I Know how effectively.......to manage and operate a single shop until multi-shops in nationwide....

I know how effectively.... to generate sales and make attractive profits...... speed up the Return of Investment...

I know how effectively....from the business start up ...and.... manage the maintenance of  the hardware and the software for more long lasting ...and... make long long term profits

I know how effectively... for small invest ... but big return..

I know how effectively... for small budget ... but big effect...

I know how effectively... to improve the entire business via my special "auto-improvement system" .... the business won't die...

I am looking the partner... that can be share to each other of this success secret