Latest Cybercafe in Malaysia (Slide Show 2)

Latest Cybercafe in Malaysia (Slide Show 1)

My Cybercafe's journey history 3

End of year 2008, I joined MOL AccessPortal Berhad and in charged one of its department "iCafe" that was his Cybercafe called Friendster iCafe at 9 floor Berjaya Times Square. Previously its called MOLiCafe, we did re-branding since July' 2010 that was after MOL bought Friendster.

For a Cybercafe business's point of view, Friendster iCafe is located in a very special place. It is very challenging because it was facing many limitation, in term of pushing the sales.

What is the LIMITATION ? Why i am willing to take it ? How am i doing ? How could i solve the problems ?

TO BE CONTINUES.........

My Cybercafe's journey history 2

My Fantastic Memorise, From its Franchise's outlet expansion began; from 3 outlets until one of largest Cybercafe group in Malaysia, I spend 4 years in IMAX Cybercafe Group to make the goal real.

IMAX is wonderful opportunity for me to drive my proven record of multi-branches business development (knowledges and skills), to develop and expand the business with zero example.

When I was joining IMAX, it just started to launch its franchise program. I designed the system for whole program, that was included the franchised proposal, marketing strategies, daily operation, event organization, HR recruitment & training and Top management.

I almost travelled around the branches every week, to make sure everything under control and in progress. Meeting and discussion with the existing Franchisee and approached the potential Franchisee.

After a potential Franchisee confirmed the program, some procedures had start on and decided :
1. Location
2. Investment payment plan
3. Licences
4. Renovation
5. Computers hardware and software
6. Staffs recruitment
7. Marketing preparation
8. Event planning
9. Documentation ready
10. date of Open day

After Launching / Open day, I had to make sure the business fine :
1. Staff's discipline, job scope, job responsibility, knowledges and skills
2. Daily operation, documents flow, reporting
3. Cash control and monthly expenses management
4. Weekly meeting and problem solving
5. Sport checking and appointment meeting with the head of branch
6. Marketing survey and long term planning
7. Sales monitoring and analyst
8. Event planning and organising
9. Staff Counselling and motivation
10. Result oriented, fulfil KPI and SOP, Goals setting.

I felt so happy to handle the jobs and responsibilities, this 4 years was so exciting and challenging. I got a lot of fantastic experiences here because the problems made me growth. even thought zero example for me to follow in this industry, but finally to prove my designed system is work even until today.

My Cybercafe's journey history 1

"DoTA" Game Tournament was recorded by participant, and posted on Youtube. 

( one of the IMAX branch, Kampar in year 2006)

I was Group Manager of IMAX  from year 2004 to year 2008, my job was doing Franchising Management, Business Development, Licenses Application, HR Training and Recruitment, Daily Operation, Marketing, Sales and Event Planning.

Within this 4 years, IMAX Cybercafe increased from 3 branches to 20 branches. Became one of the largest Cybercafe group in Malaysia.

Friendster iCafe (Internet/Cybercafe) Malaysia

Welcome to Frienster iCafé, the internet Café that delivers a quality experience!

Friendster iCafé is a fantastic and latest Concept business, previously known as MOL iCafe, is just like the Friendster social network- a place where friends meet, hang out, network, and of course play games together. Visitors can surf the Internet, play online, LAN & mini games, email, blog and more! 

80 high performance workstations that are networked together allow for action-packed multiplayer gaming in a warm and relaxed setting. 

Friendster iCafé offers state-of-the-art technology for folks who want to get online to check email and catch up with friends on Friendster or Facebook. Friendster iCafé is located at Lot 09-77, 78, 79 & 09-100, Level 9, Berjaya Times Square, No.1, Jalan Imbi, 55100 Kuala Lumpur, Malaysia. 

Malaysia Cybercafe

Malaysia Population from 18.4 million in year 1991 until 28.3 million in year 2010.

Malaysia Economic (GDP) from 44,024 billion USD in year 1991 until 237,803 billion USD in year 2010

At this duration period from year 1991 until year 2010 (19 years)
Cybercafe's industry growth up from few until nowadays over 4000 outlets around Malaysia.

That is mean that economic and population growth up then Cyebercafe's industry growth up as well.

The same situation, also happen in other countries such as Korea, Japan, China etc.

Why ? because it is a trend... it will keep on extend its number

INTERNET became social life of people, it is one of the important tools to reach and communication with other people, and doing business with other people. There still have possibility that we do not have any access to the internet when we need it. This is where Cybercafe is born to provide alternative connectivity.

TECHNOLOGY advanced is always show on and through here to approach the people, specially in the game industry. People preferred to gather a group of their friends, hang out here with advanced game play.


SERVICE improved, in term of customer service and environment. It is getting better and professional way.
the operator under well trained for customer servicing, build up their company image.
the facilities provided getting better as well, such as sofa chair, clean and air-condition place, high performance computers, high speed broadband network etc.

CHARGES is lower than others, in term of equivalent standard entertainment in Malaysia.
People will stayed longer hours and paid the visit regularly, that's the reason; when economic crisis, Cybercafe business won't easily dead.

 ADVANTAGES of the business and Operation Simplified
. one time investment, monthly rolling budget very low
. no stock liability
. monthly expenses low
. cash collection everyday
. maintenance fees low
. simple accounting